No matter how prepared you are before getting to the airport, there is no accounting for the minute matters that could throw a wrench in your best-laid travel plans. Bad weather, long security lines, airline technical issue and lost luggage, it is all out of your control. Of course, when airlines and airports are willing to help you out it could be a far smoother experience.
Now, it is easy to figure out the airports and airlines to seek out, and the ones to avoid, with ‘AirHelp’ an annual report that ranks the year’s best and worst airlines and airports around the world.
Revealing passenger pinch points in an expanding travel market, the seventh annual Airhelp report released last week shows Kuwait Airways and Kuwait Airport securing substandard rankings.
Kuwait’s national carrier, Kuwait Airways, was ranked as the third worst airline among international airlines, and Kuwait’s main arrival and departure port at Kuwait International Airport was selected as the second worst airport.
Qatar Airways secured the first rank among airlines while Hamad International Airport, again in Qatar was ranked the best airport. It was the second year in a row that Qatar Airways clinched the top post. The Qatari national airline was followed in top five positions by American Airlines, Aeromexico, SAS Scandinavian Airlines, and Qantas in the top five. At the bottom of the list were Ryanair, Korean Air, Kuwait Airways, EasyJet and at worst position, Thomas Cook Airlines.
In airport rankings, Hamad International Airport was followed by Tokyo Haneda International Airport, and Athens International Airport, both of which have taken the top spots since the ratings began in 2015. Among the worst performing airports were Eindhoven Airport, Netherlands, Kuwait International Airport and Lisbon Portela Airport, Portugal at the very bottom of the pile
Kuwait Airways, which offers flights to more than 30 destinations in Europe and Asia, received a decent score for on-time performance but fell short on several other metrics, including quality of service and claim processing. Complaints against the airline ranged from unprofessional and unhelpful staff, lack of cleanliness and the need for updating of plane interior.
The airports were rated based on three factors: on-time performance, service quality, and food and shopping options, whereas the airline’s score are based on which airline offered the best quality service, on-time performance and passenger treatment under various circumstances.
AirHelp is the world’s leading air passenger rights specialist. Having a mission to help travelers get the compensation they deserve following a disrupted flight, they operate in over 30 countries and have helped more than 10 million travelers in the past 6 years.
AirHelp’s data for the annual rating of airlines and airports around the globe comes from multiple commercial vendors, along with its own database, plus 40,000 passenger surveys collected in 40 countries during 2018.
Best Airlines of 2019: 10. Emirates 9. Austrian Airlines 8. Luxair 7. WestJet 6. LATAM Airlines 5. Qantas 4. SAS Scandinavian Airlines 3. Aeromexico 2. American Airlines 1. Qatar Airways
Worst Airlines of 2019: 10. Adria Airways 9. Aerolineas Argentinas 8. Transavia 7. Laudamotion 6. Norwegian 5. Ryanair 4. Korean Air 3. Kuwait Airways 2. EasyJet 1. Thomas Cook Airlines
Best Airports of 2019: 10. Viracopos/Campinas International Airport, Brazil 9. Tenerife North Airport, Spain 8. Rajiv Gandhi International Airport, India 7. Changi Airport Singapore, Singapore 6. Sheremetyevo International Airport, Russia 5. Gdansk Lech Wałęsa Airport, Poland 4. Afonso Pena International Airport, Brazil 3. Athens International Airport, Greece 2. Tokyo International Airport, Japan 1. Hamad International Airport, Qatar
Worst Airports of 2019: 10. London Gatwick Airport, United Kingdom 9. Billy Bishop Toronto City Airport, Canada 8. Porto Airport, Portugal 7. Paris Orly Airport, France 6. Manchester Airport, United Kingdom 5. Malta International Airport, Malta 4. Henri Coanda International Airport, Romania 3. Eindhoven Airport, Netherlands 2. Kuwait International Airport, Kuwait 1. Lisbon Portela Airport, Portugal